Terms and Conditions
 

Website Use

 

The information provided on this website is for general information purposes only and should not be considered a substitute for individual healthcare advice.

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Professional Services

 

Active Return provides:

• Musculoskeletal injury assessment

• Exercise rehabilitation

• Workplace ergonomics consultancy

Recommendations are based on the information available at the time of consultation.

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Appointments - Injury assessment and rehabilitation

 

Appointments are available by booking only. Costs are available on the website. 

Fees may be reviewed and updated periodically.

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Payment - Injury assessment and rehabilitation

 

Payment is due at the time of booking unless otherwise agreed.

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Cancellations - Injury assessment and rehabilitation

 

A minimum of 48 hours' notice is required for cancellations or appointment changes. All cancellations will be charged at 100% of the full appointment fee.

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Late Attendance - Injury assessment and rehabilitation

 

If you arrive late, your appointment may need to finish at the scheduled time to avoid affecting other clients.

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Health Information

 

Clients are responsible for providing accurate and up-to-date information regarding their health and medical history.

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Workplace Ergonomics Service

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Workplace ergonomics service provision will be agreed by the client prior to service delivery. If not included as part of the Back Recovery Programme and has been paid for up front an invoice will be issued. Payment is due 30 days from date of invoice.

 

If cancelled within 5 working days of the agreed service delivery date a 100% charge will be incurred. 

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No Medical Emergency Service

 

Active Return does not provide emergency medical care.

If you require urgent medical assistance, contact NHS 999, your GP, or emergency services as appropriate.

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Liability

 

While every reasonable effort is made to provide safe and evidence-informed services, no healthcare intervention can guarantee a specific outcome. We cannot guarantee a return to work or a return to work on full duties following treatment.

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Intellectual Property

 

All website content remains the property of Active Return unless otherwise stated and may not be reproduced without permission.